Responding to growing complexity in the global economy, CEOs outline the necessary initiatives for economic rebound. Of the 1,500 CEOs and business leaders surveyed, one quality stands alone as [...]
Lost in the middle of the woods. In Canada. Stanley Park. One of the largest parks in North America. Over 1,000 acres of natural beauty in Vancouver, BC. It’s my first visit. And I’m [...]
A large man walked into his doctor’s office, launched himself up onto the examining table, and extended his right leg. “Doc, it’s broken. You gotta fix it.” The doctor, a [...]
Picture this: the situation has gone from bad to worse. Your customer is threatening to pull their business, cancel their contract, and call their lawyer. What's your next move?
Asking for the toughest customers is like trying to pet a shark, or date a nun. You instantly know that it won't end up well.
Capetown, South Africa. At the top of a 25-foot wave, near the bottom of the world. Extreme surfer Murray Wilcocks answers that one important question: What were you thinking? Willcocks is a [...]
What’s the difference between a teacher, and a coach? Teaching and training has its place, for learning new skills. But information is everywhere. Believe me, I just googled it. Maybe more [...]
The session started off like every other university class. A series of dull announcements about upcoming events, delivered by a teaching assistant with a bit of an impatient edge, set the stage [...]
The VP of Operations (aka my youngest daughter) had been struggling with her grades. Junior high is never easy, and even this bright kid was rowing hard to keep her grades above C-level. When an [...]
The one-word story is a powerful tool, when you want to create a clear message. Used by politicians, pundits and other persuaders, this conversational device is effective for adding punch to [...]