Picture this: the situation has gone from bad to worse. Your customer is threatening to pull their business, cancel their contract, and call their lawyer. What's your next move?
Asking for the toughest customers is like trying to pet a shark, or date a nun. You instantly know that it won't end up well.
No matter how good your ideas are, people are always going to object to change. Here's how to overcome the most common objections, and move forward in your career, your business and your life.