When you want to create a lasting change, consider carefully the importance of an adaptable mindset. What’s your perspective, on the change that you propose? More importantly, what’s [...]
Where does emotional intelligence, or EQ, come from? There are two elements of emotional intelligence (also called EQ, or EI): first, an awareness of your own emotions. The second aspect of [...]
Picture this: the situation has gone from bad to worse. Your customer is threatening to pull their business, cancel their contract, and call their lawyer. What's your next move?