Asking for the toughest customers is like trying to pet a shark, or date a nun. You instantly know that it won't end up well.
Where does emotional intelligence, or EQ, come from? There are two elements of emotional intelligence (also called EQ, or EI): first, an awareness of your own emotions. The second aspect of [...]
Let’s face it: you’re smart. I mean, if you’re reading this blog, not only are you smart…you obviously have excellent taste. 🙂 But in conversations, presentations and [...]
Had a great conversation with Debbie Lewis in Tampa. We talked about the role of persuasion in everyday life. We are all involved in sales and “selling our ideas”. Persuasion and [...]